WinBD App Privacy Policy – Your Data, Protected

1 Who We Are

winbd app is an online gaming and sports betting platform operated for players in Bangladesh. When this policy refers to "winbd app", "we", "us", or "our", it means the platform and the team responsible for operating it.

winbd app acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring it is handled lawfully and securely.

If you have any questions about how winbd app handles your data, you can contact us at [email protected] at any time.

2 Data We Collect

winbd app collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login and linked to your payment method)
• Payment account details (bKash, Nagad, or Rocket number for deposits and withdrawals)
• Identity documents (only requested when winbd app needs to verify your identity)
• Communications you send to winbd app support, including chat logs and emails

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited on winbd app and time spent on each
• Game activity, betting history, and session duration
• Login timestamps and frequency of access

winbd app does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming purposes.

3 How We Use Your Data

winbd app uses the personal data it collects for the following purposes:

winbd app will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent.

4 Legal Basis for Processing

winbd app processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the winbd app service, including account management, payments, and game access.
• Legal obligation: winbd app is required to collect and retain certain data to comply with anti-money laundering regulations and age verification requirements.
• Legitimate interests: winbd app has a legitimate interest in preventing fraud, maintaining platform security, and improving the user experience.
• Consent: Where winbd app sends you promotional messages or uses non-essential cookies, this is done only with your prior consent. You can withdraw consent at any time.

5 Payment Data and Mobile Banking

winbd app supports deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile banking services in Bangladesh. When you make a transaction on winbd app, your payment details are handled with the highest level of care.

Your mobile banking number is stored in encrypted form on winbd app servers. We do not store your mobile banking PIN, OTP, or full transaction credentials. Payment processing is handled through secure integrations with each provider, and winbd app does not have direct access to your mobile banking account.

winbd app uses your payment account details solely for the purpose of processing your deposits and withdrawals. We do not use this information for any other purpose, and we do not share it with any third party except the payment provider involved in your transaction.

6 Cookies and Tracking

winbd app uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help winbd app remember your preferences and understand how you use the site.

winbd app uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Help winbd app understand how players navigate the platform so we can improve it. These are only set with your consent.
• Preference cookies: Remember your settings, such as language preferences and display options, so you don't have to set them every time you visit winbd app.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of winbd app.

7 Data Sharing and Third Parties

winbd app does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposit or withdrawal on winbd app.
• Identity verification services: If winbd app needs to verify your identity, your documents may be shared with a trusted verification partner. This data is not retained by the partner beyond the verification process.
• Legal requirements: winbd app may disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or to protect the rights and safety of winbd app and its players.
• Platform infrastructure: winbd app uses secure cloud hosting and technical service providers to operate the platform. These providers process data only on our instructions and are bound by strict confidentiality agreements.

All third parties who handle data on behalf of winbd app are required to maintain appropriate security standards and are prohibited from using your data for their own purposes.

8 Data Security

winbd app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and winbd app is encrypted using TLS/SSL protocols.
• Passwords and sensitive credentials are stored using one-way hashing — winbd app staff cannot see your password.
• Access to personal data within winbd app is restricted to staff who need it to perform their job functions.
• winbd app conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that affects your personal data, winbd app will notify affected players promptly and take immediate steps to contain the breach.

While winbd app takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login details with anyone.

9 Data Retention

winbd app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Active accounts: Data is retained for the duration of your account on winbd app plus a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction records: Financial transaction data is retained for a minimum of five years to comply with anti-money laundering regulations.
• Support communications: Chat logs and email correspondence are retained for up to two years after the last interaction.
• Marketing data: If you have consented to receive promotional messages from winbd app, your contact details are retained until you withdraw consent.

When data is no longer required, winbd app securely deletes or anonymises it so it can no longer be linked to you personally.

10 Your Privacy Rights

As a winbd app player, you have the following rights over your personal data:

To exercise any of these rights, contact winbd app support at [email protected]. We will respond within 30 days of receiving your request.

11 Children's Privacy

winbd app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use winbd app under any circumstances.

If winbd app discovers that a player is under 18, the account will be immediately closed, all funds will be returned to the payment source, and all data associated with the account will be deleted. If you believe a minor has registered on winbd app, please contact support immediately so we can investigate and act.

12 Updates to This Policy

winbd app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how winbd app uses your personal data, we will make reasonable efforts to notify you via your registered contact details before the changes take effect. Continued use of winbd app after any update constitutes your acceptance of the revised policy.

We recommend checking this page periodically to stay informed about how winbd app protects your privacy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way winbd app handles your personal data, please get in touch with our support team.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. For data-related requests, please include your registered mobile number and a brief description of your request so we can handle it as efficiently as possible.

You can also visit the FAQ page for answers to common questions, or review our Terms and Conditions for the full rules governing your use of winbd app.